Terms and Conditions

General Terms and Conditions (GTC)

1. Scope

1.1 These General Terms and Conditions (GTC) apply to all orders placed by consumers (§ 13 BGB) via the online shop of ZenSaku Studio, owner Ina Deeken, Drimbornweg 3, 53909 Zülpich (hereinafter "Provider" or "we").
1.2 The General Terms and Conditions apply in the version valid at the time of the order.

2. Conclusion of contract

2.1 The presentation of the products in the online shop does not constitute a legally binding offer, but a non-binding invitation to order.
2.2 By clicking the button "Buy Now" the customer places a binding order for the items contained in the shopping cart.
2.3 After placing the order, the customer will receive an automatic Order confirmation by email . This order confirmation does not constitute acceptance of the offer, but merely informs you that the order has been received.
2.4 A purchase contract is only concluded when payment has been received and the goods have been dispatched.

3. Prices & Payment Terms

3.1 All prices quoted are Final prices without VAT according to §19 UStG (small business regulation).
3.2 For orders outside the EU, additional import taxes or duties which are to be borne by the buyer.
3.3 The customer can choose between the following payment methods:

  • PayPal
  • debit/credit card
  • Klarna
  • Google Pay

4. Shipping & Delivery Conditions

4.1 Delivery takes place worldwide. Shipping costs vary depending on the delivery area and are displayed in the checkout process before completing the order.
4.2 Delivery shall be made within the printing partner Gelato specified delivery times. These vary depending on the destination country.
4.3 The provider is not responsible for delays caused by the shipping service provider or customs clearance.
4.4 If an item is not available, the customer will be informed immediately and can choose between a replacement delivery or a refund.

5. Right of withdrawal & returns

5.1 Consumers have a legal Right of withdrawal of 14 days .
5.2 Exceptions to the right of withdrawal:
Since it is print-on-demand products which are individually manufactured for the customer, a return only for faulty or damaged goods possible.
5.3 If a product is delivered defective or faulty, the customer must report this within 7 days after receipt by email or via the contact form.

6. Return costs & refunds

6.1 The The customer is responsible for the return costs unless the goods were damaged or faulty.
6.2 Refunds will be made within 14 days after receipt of the returned goods and will be refunded to the original payment method.

7. Retention of title

The goods remain the property of ZenSaku Studio .

8. Warranty & Liability

8.1 The statutory warranty of 2 years pursuant to Section 437 of the German Civil Code (BGB).
8.2 The provider is liable not for damages caused by improper use of the products.
8.3 Liability is limited to intentional and grossly negligent breaches of duty limited.

9. Customer Service & Contact

9.1 Inquiries can be made via the contact form placed on the website.
9.2 There are no fixed support times, but we endeavour to respond to all requests within 24 hours to answer.

10. Applicable Law & Place of Jurisdiction

10.1 The Law of the Federal Republic of Germany .
10.2 The place of jurisdiction is Zülpich , provided that the customer is a merchant or a legal entity.

11. Online Dispute Resolution

11.1 The European Commission provides a platform for online dispute resolution (ODR):
https://ec.europa.eu/consumers/odr
11.2 We are not willing or obliged to participate in a dispute resolution procedure before a consumer arbitration board.

12. Scope of application for international orders

12.1 Customers from the USA and Canada are responsible for ensuring that the import of the ordered goods is permitted in their country.
12.2 Additional customs and import duties (such as sales tax in the USA or GST/HST in Canada) are borne by the buyer.

13. Disclaimer for the US market

13.1 The provider assumes no liability for damages or consequential damages arising from the use of the products, unless they are due to gross negligence or intent due to.
13.2 To the extent permitted by law, liability for indirect damages, lost profits or consequential damages excluded.
13.3 The Buyer acknowledges that Print-on-demand products are personalized and can therefore only be returned in case of manufacturing defects.

14. Returns & Cancellation for USA & Canada

14.1 For customers from the USA and Canada No legal right of withdrawal , as the products are individually manufactured.
14.2 If an order is delivered faulty or damaged, the buyer must report the damage within 7 days after receipt by email or via the contact form.

15. Privacy & Data Use (USA & Canada)

15.1 The provider processes personal data in accordance with the privacy policy and applicable data protection laws, including the GDPR (Europe), CCPA (California) and PIPEDA (Canada) .
15.2 Customers from California have the right to deletion or access to your stored data to request (CCPA).
15.3 Customers from Canada have the right to have their stored data to view or correct (PIPEDA).
15.4 Further details are provided in the privacy policy of the provider.

16. "Do Not Sell My Personal Information" (California, USA only)

16.1 If personal information is used for advertising purposes, California customers may, in accordance with CCPA request that their data not be sold or shared.
16.2 A corresponding Opt-out link is provided in the privacy policy provided.

17. Applicable Law & Jurisdiction (USA & Canada)

17.1 For customers from the USA, the law of the state California , unless otherwise required by law.
17.2 For customers from Canada, the law of the Province of Ontario , unless otherwise required by law.
17.3 All disputes will be settled out of court wherever possible.