Cancellation policy & right of return

Cancellation policy & right of return

1. Right of withdrawal for consumers

Consumers (§ 13 BGB) have the right to withdraw from this contract within 14 days without giving any reason .  

The cancellation period shall be 14 days from the day on which the customer or a third party designated by him receives the goods.  

To exercise the right of withdrawal, the customer must notify ZenSaku Studio, Ina Deeken, of the withdrawal by email to mail@zensakustudio.com . Returns without prior contact will not be accepted.    

The customer can declare the revocation informally or use the following template:

I hereby revoke the contract I concluded for the purchase of the following goods:

  • Ordered on: [Date]
  • Received on: [Date]
  • Consumer name:
  • Consumer’s address:
  • Date & Signature (only for paper notifications)

2. Exclusion of the right of withdrawal

The right of withdrawal does not apply to the following goods:  

  • Individually manufactured products (print-on-demand products) according to § 312g para. 2 no. 1 BGB.
  • Products that have been personalized according to customer specifications (e.g., bespoke prints).

Goodwill policy : If the customer is dissatisfied with a personalized product, a voucher solution can be offered as an alternative to return .

For non-personalized products that were produced without direct influence of the customer, the right of withdrawal of 14 days applies .  

3. Return costs & refund

  • The customer bears the return costs unless the goods are delivered damaged or faulty .
  • In the event of a justified cancellation, the refund will be made within 14 days after the goods have been returned to the provider and inspected.
  • The refund will be made to the original payment method.

📌 Return address:

  • ZenSaku Studio
  • Ina Deeken
  • Drimbornweg 3
  • 53909 Zuelpich
  • Germany

📌 Additional information:

  • The customer should pack the goods well to avoid damage during return shipping.
  • If a product is damaged or delivered incorrectly , the customer can submit photos as proof by email .

4. International Orders (USA & Canada)

The right of withdrawal also applies to orders from the USA and Canada . 

  • Customers from the US & Canada must also contact us via email at mail@zensakustudio.com .
  • Shipping costs for returns from abroad are borne by the customer unless the product is defective.

Additional information for international customers:

  • Returns from abroad may take longer to process.
  • If a product arrives faulty or damaged, customers must send an email with photos for documentation within 7 days of receipt .