1. General information
We are pleased to offer our unique art prints worldwide. Shipping is handled in cooperation with our partner Gelato , which has a global network of production facilities, allows us to produce and ship your orders locally, shortening delivery times and reducing our carbon footprint.
2. Delivery areas
We deliver worldwide . Please note that for deliveries outside the European Union Customs duties or import taxes may be incurred, which must be borne by the recipient. Therefore, please inform yourself about the relevant regulations in your country.
3. Production and delivery times
- Production time: Our art prints are custom-made for you. Production time is typically 2–5 business days .
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Delivery time: After completion, the delivery time varies depending on the destination country:
- Europe: approx. 3–7 working days
- North America: approx. 5–10 business days
- Rest of the world: approx. 10–14 working days
Please note that in exceptional cases, delays may occur over which we have no control.
4. Shipping costs
We offer free shipping.
5. Packaging
Your art prints will be carefully packaged to ensure safe transport:
- Protective packaging: Each print is provided with a protective film to prevent scratches.
- Sturdy boxes: Shipped in sturdy boxes with reinforced edges to prevent damage during transport.
6. Shipment tracking
Once your order has been shipped, you will receive a Shipping confirmation by email . This will include, if available, a Tracking number that allows you to check the status of your delivery online at any time.
7. Transport damage
If your delivery arrives damaged, please contact us immediately at mail@zensakustudio.com . We will work together to find a satisfactory solution.
8. Returns
Information on returns and our right of cancellation can be found in our cancellation policy .
If you have any further questions, please do not hesitate to contact us at mail@zensakustudio.com .
A notice: These Shipping & Delivery Terms may be adjusted depending on Gelato's updates or changes to our business processes. Please check this page regularly for the latest information.
As of February 2025